Shipping Free shipping on all subscription orders. Orders are dispatched within 1–2 business days, with delivery across Australia typically taking 3–7 business days. You'll receive tracking details by email as soon as your order ships.
Damaged or Incorrect Orders If your order arrives damaged, faulty, or incorrect, contact us within 7 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or refund right away at no cost to you.
Change of Mind Because Auriélle is a consumable health product, we're unable to accept returns for change of mind once an order has been opened or used, for health and safety reasons. If your order is unopened and in its original condition, contact us within 14 days to arrange a return. Return shipping for change-of-mind returns is at the customer's expense.
Your Consumer Rights Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.